Terms & Conditions

Defective Products
Any defective item will be replaced with an identical working item, or can be exchanged for store credit to select an alternate item if we do not have a working replacement item in stock. Shipping charges are waived on any replacement items.

Defective DVDs
Many DVDs can be played on a computer, or in a DVD-R drive, but play of the movie is not generally guaranteed by the manufacturer. To determine if a DVD is defective, we request you try to view the movie on a standard DVD player. Because of the rapidly changing technology in DVD production, recent-model DVD players (less than two years old) are most likely to successfully play the movie for you.

It is our experience that at times DVDs reported as defective are actually simply incompatible with the viewer's DVD player. However, we will happily honor the defective product policy and exchange the DVD with a replacement. Before sending the replacement DVD, we will open and test the title for you, to ensure that it plays on a standard DVD player.

Incorrect Item Shipped
Our shipping department does an excellent job shipping the correct items to our customers, but with over 80,000 products and many studios releasing movies with similar titles, some mistakes can occur!

Incorrect Format Ordered
We offer titles in various formats: VHS video and DVD.

Unless the product description states otherwise, DVDs have no regional coding and can be viewed anywhere in the world.

Videos are in VHS NTSC format. No PAL videos are available at this time.

If you have mistakenly ordered a title in the incorrect format, we will exchange the unopened title for the correct format, where available, or offer a store credit to allow you to choose an alternate title.

Content Dissatisfaction
Individual tastes and interests vary, which makes it difficult for Night Video to ensure your personal satisfaction with the content of the titles you select. We endeavor to provide complete and accurate information on the website about each title we carry, including the cover and back images, and information from the studio.

If you believe that the information on the website misrepresents the title you purchased, we would like to know about it. We will happily update the information on our website and provide an exchange for an alternate title.

Change of Mind
Night Video sales are final. Items purchased, once opened, may not be returned or exchanged, unless they are defective. 

Privacy

Night Video has created this privacy statement in order to demonstrate its firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

We use your IP address to help diagnose problems with our server, and to administer our Web site.

Our site uses cookies to keep track of your shopping cart. We use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders, information about our company, and promotional material to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

Our online surveys ask visitors for contact information (like their email address) and demographic information (like their zip code, or income level). We use contact data from our surveys to send the user information about our company and promotional material. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.